The University of Tennessee Medical Center (“UTMC”) is the region’s only academic medical center, Magnet® recognized hospital and Level I Trauma Center. The 581-bed hospital also is home of the region’s only dedicated Heart Hospital, only adult and pediatric transplant center, a Joint Commission/American Heart Association recognized Comprehensive Stroke Center, houses the region’s only Level III private-room neonatal intensive care unit and serves as a regional perinatal center.
The University of Tennessee Medical Center engaged JTS Health Partners (“JTS”) to provide Computerized Physician Order Entry (“CPOE”) advisory services related to UTMC’s Cerner Corporation’s electronic medical record (EMR) solution. The primary objective of this engagement was to determine the CPOE adoption readiness within UTMC through identifying and analyzing current challenges and developing recommended solutions to position UTMC to increase the adoption of CPOE by its physician community (Phase I).
Providing the CPOE vision with Mr. Fisher, SVP/Chief Financial Officier, and senior physician leadership was required as the organization had to change the culture and influence leadership with what “mattered most” in such a significant transformation.
“JTS Health Partners CPOE advisor played a key role in serving as a thought leader with physician strategy and messaging, explains Mr. Fisher.”
JTS performed the analysis (Phase I) as well as remained engaged over a twelve (12) month period to assist with project management leadership for the go-live event. Due to the importance, JTS had tremendous support from UTMC’s leadership so that collectively both parties could identify key clinical indicators that needed to be addressed in the redesign efforts. Both parties concluded that all clinical / process improvements and recommendations identified by JTS and UTMC should be pursued and implemented during their go-live event (Phase II: implementation strategy/go-live).
As a result of a successful engagement, UTMC was well positioned with their planned go-live CPOE date, which they met successfully. The mitigation assessment with and inclusive of senior clinical leadership highlighted the areas that needed focus in order to maintain a successful go-live event. Of the most material items accomplished were the communication involvement / effectiveness between key UTMC Clinical Leaders and the Physicians. Other key accomplishments, included:
Change Management – Physician Adoption – Information Technology (Cerner)