Moffitt Cancer Center (Moffitt) is a 206-bed hospital located in Tampa, Florida that is part of an elite group of National Cancer Institute Comprehensive Cancer Centers in the United States. Moffitt services includes private patient rooms, the Southeast’s largest Blood and Marrow Transplant Program, outpatient treatment programs that record more than 339,000 visits a year, the Moffitt Research Center, Moffitt Cancer Center at International Plaza, and Moffitt Cancer Center Screening and Prevention.
Based upon Moffitt’s operational volumes and comprehensive patient services, the organization decided to update its revenue cycle management system from Keane Revenue Cycle Management to Siemens Soarian Financials Revenue Cycle Management in order to accommodate growth as well as address the “sun-setting” of Keane. Complicating factors included integrating the Cerner Scheduling Management system with Soarian Financials Revenue Cycle Management, as well as addressing the organization’s denial management challenges, authorization volumes, and accounts receivables management.
JTS Health Partners (JTS) provided operational/system support and process improvement for Moffitt’s Patient Financial Services division. JTS also spearheaded other quality initiatives as it related to optimiz-ing the performance of Soarian Financials Revenue Cycle Management. Example activities included denial and accounts receivables management projects, patient billing and collections support, process redesign, staffing allocations, along with process and staff training. Other objectives included:
JTS’ successful results:
Throughout 2013 and 2014, the JTS team provided operational expertise and support. The work effort during 2013 concentrated on multiple accounts receivables management initiatives. The following represent a portion of the major initiatives:
In 2014, the JTS team provided support to the Patient Financial Services billing, collections, and denial teams. In addition, JTS implemented and monitored their unique Claims Quality Management (CQM) program that was collectively attributable towards improving selected payor trends.
The aggregate work effort during 2014 represented the following contributions :